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Needs Analysis
Skills and language
· Reading
· Writing
· Speaking
· Listening
· Grammar
· Vocabulary
Which of the areas above do you most need to improve in your English (in order)?
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Written texts
· Contracts
· General interest articles
· Specialist articles
· Formal business E-mails
· More informal/ chatty e-mails
· Reports
· Memos
· Business letters
· Faxes
· Official notices
· Agendas
· Minutes
· Websites (please give example)
· Chat pages
Others (please name)
Which 5 of these do you write most in English (in order of use)?
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Which of the others do you read most in English (in order of use)?
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Which of the above do you need help with/ practise of (in order)?
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Ó Macmillan Publishers Ltd 2003
Taken from the business section in
Speaking and listening
· Conferences
· One to one meetings
· One to one phone calls
· Conference calls
· Meetings of 3 or more people (please state numbers)
· Presentations
· Socialising
Which of these situations do you have to speak in?
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Which of the remaining ones do you have to/ do you listen to?
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· Customers
· Potential customers
· Direct boss
· Other superiors
· Subordinates
· Colleagues in same office
· Colleagues in other office (please state where)
Which of these people do you have to speak English to?
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What are the nationalities of the groups of people you speak to?
· Native speakers (from?)
· Non-native speakers (from?)
· Mixed native/ non-native groups
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Who do you find it most difficult to talk to/ understand and why?
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Ó Macmillan Publishers Ltd 2003
Taken from the business section in
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